Terms and Conditions of Use Policy

Updated October 19, 2025

Welcome to Brand El Health Sports Medicine & Men’s Health (“Brand El Health,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, telehealth platforms, e-commerce services, and any related digital or in-person services (collectively, the “Site”). Please read these Terms carefully before using our Site. By accessing or using any part of our Site, you agree to be bound by these Terms, our [Privacy Policy], and our [Notice of Privacy Practices]. If you do not agree, you may not use this Site.

1. Welcome

Brand El Health provides information, health education content, telehealth consultations, sports medicine programs, and men’s wellness services. The Site also includes e-commerce functions for purchasing products related to recovery, performance, and holistic health.

By using our Site, you acknowledge that you are engaging with a licensed health and wellness organization that prioritizes ethical conduct, transparency, and the privacy of its users. These Terms are designed to protect both you and Brand El Health by outlining your rights, responsibilities, and restrictions while using our services.

2. Not Medical Advice

The information provided on this Site, including articles, videos, blog posts, or other educational materials, is for informational and educational purposes only.
It should not be interpreted as medical advice, diagnosis, or treatment.

The Site does not replace professional medical consultation or the advice of a qualified healthcare provider.
You should always seek the guidance of your physician, physician assistant, or another licensed provider before making medical decisions, beginning new treatment programs, or discontinuing existing care.
The use of any Brand El Health service or product does not establish a doctor–patient relationship unless explicitly stated and documented through our licensed telehealth services.

If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

3. Updates to These Terms

Brand El Health reserves the right to revise, update, or modify these Terms at any time, effective immediately upon posting. Your continued use of the Site after any changes constitutes acceptance of the updated Terms. We encourage users to review this page periodically.

Certain areas of the Site—such as telehealth platforms, subscription programs, or e-commerce purchases—may require you to agree to additional terms specific to those services.

4. Intended Users

This Site is intended for users 18 years of age or older.
Users under 18 may only use the Site with the involvement and consent of a parent or guardian.
Our telehealth and patient portal services are available to patients 18 years or older, or between 13–17 years old with parental permission.

5. Acceptable Use Policy

By using the Site, you agree to use it only for lawful and appropriate purposes. You agree that you will not:

Use the Site for any purpose that violates local, state, national, or international laws or regulations.
Post, upload, or transmit any content that is illegal, harassing, defamatory, obscene, or invasive of another person’s privacy.
Attempt to disrupt, hack, or interfere with the Site’s security, servers, or network.
Use any scraper, crawler, bot, or automated tool to extract data from the Site without written permission.
Transmit spam, chain letters, advertisements, or other unsolicited communications.
Access or attempt to access portions of the Site or user data without authorization.
Impersonate another person or misrepresent your affiliation with any entity.

Violations of system or network security may result in civil or criminal liability. Brand El Health reserves the right to investigate and cooperate with law enforcement if misuse is suspected.

6. Account Registration and Security

Certain features of the Site, such as telehealth appointments or purchases, may require account registration. You agree to:

Provide accurate, complete, and current information during registration.
Maintain the security and confidentiality of your username and password.
Notify us immediately of any unauthorized access or suspected breach.
Accept full responsibility for all actions under your account.

Brand El Health reserves the right to suspend or terminate your account at any time if false information is provided or misuse is detected.

7. Orders, Purchases, and Payments

Brand El Health offers physical and digital products through our online store. When placing an order, you agree to provide valid payment information and ensure all details are accurate.

Order Acceptance: We may accept or reject any order at our discretion.
Payment: All transactions must be completed with a valid credit or debit card, or other approved payment methods.
Pricing: Prices, descriptions, and product availability are subject to change without notice.
Cancellations: We reserve the right to cancel any order if fraudulent or suspicious activity is detected.
Taxes and Fees: You are responsible for any applicable sales taxes, shipping, or transaction fees.

Recurring subscriptions, if applicable, will continue until canceled through your account settings.

8. Prescription Products and Health Equipment

Some items offered on our Site may require a valid prescription from a licensed healthcare provider.

Brand El Health does not endorse specific drugs, medical devices, or pharmacies.
Prescriptions will be issued solely at the discretion of a licensed provider following appropriate evaluation.
You must use any prescribed product or equipment as directed and assume full responsibility for compliance with applicable health and safety guidelines.

9. User-Generated Content and Feedback

When you submit or post reviews, testimonials, comments, or other materials (“User Content”) to our Site, you grant Brand El Health a perpetual, royalty-free, transferable license to use, modify, distribute, and display that content across any media channels for marketing, educational, or informational purposes.

You agree not to upload or post any User Content that:

Is illegal, defamatory, threatening, or obscene.
Violates copyright, trademark, or intellectual property laws.
Contains viruses, spam, or harmful code.
Impersonates another person or misrepresents your identity.

We reserve the right to remove or edit User Content that violates these Terms or our policies.

10. Intellectual Property Rights

All content on this Site—including logos, trademarks, graphics, photos, videos, text, and layout—is the intellectual property of Brand El Health or its licensors and is protected under U.S. and international copyright and trademark laws.

You may:

View or print content for personal, non-commercial use only.
Not copy, modify, distribute, sell, or reproduce any part of the Site without written permission.
Not use the “Brand El Health” name, logo, or branding in a manner that implies endorsement without prior approval.

Unauthorized use of any content or design elements is strictly prohibited.

11. E-Commerce and Payment Terms

Secure Payments: Our e-commerce platform uses secure payment gateways to protect your financial information.
Refunds and Returns: Refunds are governed by our separate Refund Policy available on the Site.
Responsibility: You represent that you are authorized to use the chosen payment method and that all billing details are true.
Currency: All transactions are processed in U.S. dollars unless otherwise stated.

12. Indemnification

You agree to defend, indemnify, and hold harmless Brand El Health, its affiliates, officers, directors, employees, and contractors from and against any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of:

Your use of the Site or services;
Your violation of these Terms or applicable laws; or
Any content you post or share through our Site.

13. Disclaimers

This Site and its services are provided “as is” and “as available.”

Brand El Health makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content or the uninterrupted operation of the Site. We do not guarantee that the Site will be error-free, virus-free, or secure at all times.

We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the fullest extent permitted by law, Brand El Health and its affiliates are not liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use or inability to use the Site, products, or services.

In no event shall our total liability exceed the amount paid by you for the product or service in question. Your sole remedy for dissatisfaction is to discontinue use of the Site.

15. Accuracy and Integrity of Information

While we strive to ensure the accuracy of all information presented, errors or omissions may occur. We reserve the right to correct inaccuracies or modify content without prior notice. The materials on the Site are provided for general informational purposes only and may not always reflect the most current medical research or guidance.

16. Links to Third-Party Sites

Our Site may include links to third-party websites for your convenience. These links do not constitute endorsement or approval. We are not responsible for the privacy practices, content, or accuracy of external sites. Please review their respective terms and policies before engaging with them.

17. Termination of Use

We reserve the right to suspend, restrict, or terminate your access to the Site at any time without notice, for any reason, including violation of these Terms or suspected fraudulent activity.

All provisions of these Terms that by nature should survive termination—such as intellectual property rights, indemnification, and limitation of liability—shall survive termination.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.
Any disputes arising under or related to these Terms shall be resolved exclusively in the courts located in Ventura County, California, USA.

19. Contact Information

If you have questions or concerns about these Terms or any part of our Site, please contact us at:

Brand El Health
📧 Email: info@brandel.health
📞 Phone: (541) 224-3977
📍 Address: 770 County Square Dr., Suite 103, Ventura, CA 93003

20. Integration with Privacy Policies

Your use of the Site is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices, which explain how we handle your personal and medical information. Please review these documents to understand your rights and our obligations.

By using the Brand El Health website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Shipping Policy

At Brand El Health Sports Medicine & Men’s Health, we strive to ensure that every product reaches you quickly, safely, and in excellent condition. This Shipping Policy outlines how we process, ship, and deliver all orders placed through our website.

1. Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Custom, bulk, or pre-order items may require additional processing time. Estimated ship dates will be listed on the product page.

2. Shipping Methods and Delivery Times

We currently ship orders within the United States using trusted carriers such as USPS, UPS, or FedEx.
Delivery times depend on your location and the chosen shipping method:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Priority Express: 1–2 business days

Please note: Delivery estimates are provided by the carrier and may vary due to factors such as weather, holidays, or carrier delays beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Order weight and dimensions.
Destination address.
Selected shipping method.

Free shipping may apply for promotional offers or qualifying order minimums, which will be clearly displayed on the Site.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
If you do not receive tracking details within 3 business days, please contact info@brandel.health with your order number.

5. International Shipping

At this time, Brand El Health only ships within the United States.
International shipping will be announced in the future as we expand our logistics network.

6. Delayed or Lost Packages

If your order has not arrived within the estimated delivery window:

Check your tracking link for carrier updates.
Verify that the shipping address provided is accurate.
Contact us at info@brandel.health for assistance.

While we cannot control carrier delays or errors, we will do our best to help locate or replace lost packages.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@brandel.health with:

Your order number,
A description of the issue, and
Photos of the packaging and product.

We will evaluate your claim and, if verified, send a replacement or refund at no additional cost.

8. Shipping Restrictions

We do not ship:

To P.O. boxes for large or heavy items.
Perishable or temperature-sensitive goods (e.g., refrigerated items).
Any products restricted by state or federal law.

9. Address Changes

Once your order has been processed or shipped, address changes cannot be made. Please review your shipping information carefully before completing checkout.

10. Contact Information

For shipping inquiries, please reach out to:
Brand El Health Shipping Department
📧 orders@brandel.health
📞 (805) 555-0912
📍 Port Hueneme, CA 93041

Social Media Policy

At Brand El Health Sports Medicine & Men’s Health, our social media presence is an extension of our mission — to promote holistic wellness, athletic recovery, and evidence-based health education.

This Social Media Policy outlines how we engage with our community across platforms such as Instagram, Facebook, TikTok, LinkedIn, and YouTube (“Brand El Health Channels”).

1. Purpose of Our Social Media

Our social media channels are used to:

Share educational content on sports medicine, men’s health, and wellness.
Provide updates on our services, promotions, and events.
Foster a positive, encouraging community focused on physical and mental well-being.

The information we share is for educational and informational purposes only and should not replace professional medical advice or consultations.

2. Community Guidelines

We encourage respectful engagement and open dialogue but reserve the right to moderate all interactions.
By interacting with our pages, users agree to:

Use respectful and non-discriminatory language.
Avoid spam, solicitation, or self-promotion.
Refrain from posting medical questions that reveal personal health information publicly.
Respect the privacy of others.

Prohibited content includes:

Offensive, defamatory, or harassing comments.
Hate speech, racism, or any discriminatory content.
False, misleading, or harmful health information.
Inappropriate or explicit imagery or language.

Violations of these rules may result in the removal of comments or, if necessary, user blocking.

3. Privacy and Confidentiality

For your safety and privacy:

Do not share your personal health details or medical history in public comments or messages.
If you need individual guidance, please contact us privately or schedule an appointment through our website.
Brand El Health complies with HIPAA and will never disclose patient information on social media without written consent.

4. Intellectual Property

All posts, images, videos, and educational materials shared by Brand El Health are the property of Brand El Health Sports Medicine & Men’s Health and are protected by copyright.
You may share our content for non-commercial, educational purposes as long as proper credit is given.

Unauthorized copying, reproduction, or use of Brand El Health’s logos, photos, or materials for promotional gain is strictly prohibited.

5. Medical Disclaimer for Social Media

Any health tips, exercise demonstrations, or wellness content shared through our social platforms are general recommendations only.
They are not substitutes for medical advice, diagnosis, or treatment.
Always consult a qualified healthcare provider before starting a new exercise, supplement, or treatment program.

6. Brand Mentions and Tagging

We welcome user-generated content that supports our brand values.
When tagging or mentioning Brand El Health, please ensure your post aligns with our professional image and community standards.

By tagging us or using our branded hashtags (e.g., #BrandElHealth, #BuiltForYourComeback), you grant us permission to repost or share your content on our official channels, provided it respects our guidelines.

7. Monitoring and Availability

Our social media accounts are monitored during business hours (Monday–Friday, 9 AM – 5 PM PST).
We aim to respond to direct messages or comments within 1–2 business days, though response times may vary.

8. Reporting Misuse

If you encounter any harmful, misleading, or inappropriate content on our channels, please report it to us at:
info@brandel.health

9. Policy Updates

We may revise this Social Media Policy periodically to reflect evolving online standards and practices. Updates will be posted on our website with the latest effective date.